IT Solution Basics: What is a Managed Service Provider?
Managed service providers (MSP) continue to become more popular in the world of business as entrepreneurs keep on integrating various forms of technology into their business operations. The emphasis for business owners to consider partnering with MSPs for their IT needs is immense. But who is an MSP? What do they do? What benefits do they offer? Read on to have these and more questions about MSP answered.
What is an MSP?
An MSP is a third-party company that manages clients’ information technology (IT) infrastructure and end-user systems. The term MSP, therefore, applies to outsourced IT services. An MSP delivers a wide range of services like infrastructure, security, application, and network on an ongoing basis, regular support, or active administration.
MSPs are becoming strategic partners for businesses without internal resources to support tech-related needs. So, they play a crucial role in improving business efficiency for organizations of all kinds, from small business enterprises to large government agencies. The common IT services you can outsource from an MSP include:
- Technical support
- Cloud services
- Business continuity
- Backup and recovery services
- Software development
- IT Maintenance
What does an MSP do?
MSPs operate on a third-party business model. So, when you contract one, they assume the responsibility of managing all your IT needs. They will handle everything from the simple to complex, time-consuming, and arduous tasks involved through their native solutions and in conjunction with other providers’ solutions. They provide access to experienced tech staff and other resources you would otherwise have to acquire to set up a fully functional IT department.
The market does not have a one-size-fits-all IT solution for every business. So, upon engagement, a good MSP will provide a menu of services and let you choose options that adequately meet your IT needs and help your business grow. The engagement usually starts with an in-depth assessment of your current tech landscape, areas of improvement, and opportunities to support your business goals.
Why you need an MSP
MSPs provide a wide array of benefits to their clients. For instance, they come with cost-saving advantages, allowing you to save tremendously on IT-related costs—for example, the cost of setting up and running a well-equipped IT department. They take over the burden of acquiring, installing, and maintaining hardware and software, as well as hiring full-time IT staff from their clients.
Another significant benefit is the availability of on-demand IT services. MSPs provide services based on your service-level agreement (SLA), which can be around the clock, something you cannot achieve with an in-house team unless with multiple hires that work shifts. MSP gives you access to experts on-demand without paying extra for the time, effort, and benefits.
Operational efficiency is another major advantage you stand to gain by outsourcing your IT services to an experienced MSP. They are known to keep strict protocols, use the latest innovative tools, and apply the best practices when delivering services. An MSP can help you produce high-quality products or services with minimal time, effort, and resources. At the same time, they can ensure your business operations stay uninterrupted even in the event of a breach.
Do you feel more informed on MSPs and how they can help grow your business? MSPs are crucial, but the secret to getting the most out of outsourced IT services is partnering with the right provider. A company like Thinline Tech uses the most advanced solutions that can streamline MSP services. By contracting us for your IT needs, you stand to benefit from improved efficiency, IT security, reliability, cost-reduction, and competitive advantage.
To find out more, write to us today or call us at (410) 453-9300 for a free consultation.